We respect your personal data. On this page, learn how joya2 collects, stores, and keeps your information secure.
Every transaction and piece of personal data is protected with 256-bit SSL encryption — completely unreadable to anyone outside.
Joya2 never sells or rents your personal information to third parties. Your data is used solely to serve you.
We only collect what is strictly necessary to provide our services — nothing more.
All data is stored on secure servers that meet international standards. Regular security audits are conducted to prevent data breaches.
You can request to view, correct, or delete your personal data at any time. Your data belongs to you.
No marketing messages will be sent unless you opt in. Notification settings can be changed at any time.
Joya2 is one of Bangladesh's most trusted online betting and gaming platforms. We believe your personal information belongs to you. This Privacy Policy explains what data joya2 collects, how it is used, and how it is kept secure.
By using joya2's website, mobile app, or any of our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before using the platform.
Our Privacy Policy is built in accordance with international data protection regulations and applicable local laws. joya2 is committed to giving you the highest level of security while maintaining full transparency.
Please Note: This Privacy Policy supplements joya2's Terms & Conditions. Both documents apply together.
Joya2 collects only the minimum information necessary to provide its services and ensure security. The sections below explain exactly what data is collected and under what circumstances.
When you register on joya2, make a deposit, or contact support, the following information is collected.
| Data type | When it is collected | Why It's Needed |
|---|---|---|
| Full Name | At Registration | Identity verification (KYC) |
| Mobile Number / Email | At Registration | Account Communications & OTP |
| Date of Birth | At Registration | Age Verification (18+) |
| Payment Information | During Deposit/Withdrawal | To process financial transactions |
| National ID number | During KYC Verification | Legal compliance & fraud prevention |
| Support messages | Via live chat or email | Issue Resolution & Quality Improvement |
Certain data is collected automatically while you use the joya2 platform. This is used to improve platform security and performance.
Important: We will never ask for your payment PIN, bank password, or bKash/Nagad secret code. If anyone contacts you requesting this, please report it to us immediately.
Joya2 uses your information only for specific, legitimate purposes. It is never used for any unauthorized activity.
Your information is never sold to advertisers or external companies. joya2's Privacy Policy is uncompromising on this point.
Cookies are used on the joya2 website and app. These are small data files stored on your device that help make your experience smoother and more convenient.
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent some services from functioning properly.
joya2 does not use third-party tracking cookies. Your browsing habits are never shared externally.
Joya2 may share your data with select third parties in limited, controlled circumstances. Strict confidentiality agreements are in place in all such cases.
| Third Parties | What Information Is Shared | Why |
|---|---|---|
| Payment Gateway | Transaction data | To process deposits and withdrawals |
| KYC verification services | Identity Information | To verify age and identity |
| Law enforcement agencies | By court order | For legal compliance |
| Licensing Authority | Regulatory Information | To Maintain Licensing Compliance |
Your personal information is not shared with any parties beyond those listed above. No data is provided to advertising networks.
Joya2 does not retain your data indefinitely. Each type of information has a defined retention period.
Once the retention period ends, data is securely deleted or fully anonymized. Some data may be retained longer where required by legal obligations.
Under joya2's Privacy Policy, you have certain fundamental rights that we fully uphold.
To exercise these rights, email us at support@joya2.bet or At the Help Center Get in touch — we'll respond within 7 business days.
Joya2 is strictly not for anyone under 18. We do not knowingly collect personal data from minors.
If a parent or guardian discovers that their child has registered on joya2, please contact us immediately. We will promptly delete the account and all associated data.
joya2 takes active steps to verify age at registration. Any account created with a false age will be terminated.
Joya2 follows the highest industry standards to protect your data. Our security infrastructure is outlined below.
In the event of a security breach, joya2 will notify affected users within 72 hours and take prompt corrective action.
Joya2 reserves the right to update this Privacy Policy as needed — whether due to regulatory changes, new services, or security improvements.
If any significant changes are made, we will notify you in advance via your registered email or mobile number. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
We recommend visiting this page regularly to stay informed of any updates. The date of the latest revision will always be shown at the top of the page.
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us. joya2's dedicated privacy team is always here to help.
Our live support team is available 24/7, every day of the week. Don't hesitate to reach out whenever you need help.
Your privacy is fully protected at joya2. Register today and enjoy gaming with complete peace of mind.